Christmas and New Year Business Hours

Graeme D Anderson

We would like to thank all our valued clients for their custom this year and take the opportunity to wish everyone a very Merry Christmas and a Happy New Year!

Please note our office opening hours as below:

  • Friday 23rd December – 08.30am to 4.30pm.
  • Monday 26th December – CLOSED
  • Tuesday 27th December – CLOSED
  • Monday 2nd January – CLOSED

If you require emergency assistance for business critical incidents during these times please email support@boxportable.com or call 01224 54 54 54.

We’re open for business as usual on all other days, our standard office hours are 8:30am until 5:30pm.

Microsoft Office 365 Legacy Authentication Depreciation

Graeme D Anderson

In September 2021, Microsoft announced that effective October 1, 2022, they will begin disabling Basic authentication for Outlook, EWS, RPS, POP, IMAP, and EAS protocols in Exchange Online. SMTP Auth will also be disabled if it is not being used. This will impact users accessing Office 365 on devices that have not been configured using the Modern Authentication setup.

The most commonly reported symptom is continued password prompts on devices – even when entering a known working password mail apps/clients no longer connect successfully.

 

Update 26/10/2022 – we are seeing a number of Apple iOS users reporting access issues with Office 365/Exchange Online when using the built in Apple iOS mail app. To troubleshoot this issue we recommend users follow the below steps from their iOS device:

Go to Settings > General, then tap Software Update

Install any pending updates and check to see if the issue persists.

 

If you continue to face the issue the next step would be remove your email account from the phone and re-add it.

Go to Settings > Mail > Accounts.

Tap the email account you want to remove, and choose Delete Account.

Re-add your account – to do this and then please follow the steps on the Microsoft guide here.

 

See the full Microsoft article regarding this change here.

Bank holiday for the funeral of Queen Elizabeth II

Graeme D Anderson

We send our deepest condolences to the Royal Family following the passing of Her Majesty Queen Elizabeth II. On the day of the state funeral Monday 19th September, we will close to allow our team to be together with their family and friends and to pay their respects and commemorate her reign.

We appreciate this may not be possible for your business and will be providing emergency cover via our helpdesk. For support please raise an emergency ticket by emailing support@boxportable.com.

Our office will re-open on Tuesday 20th September at 08.30am.