Monitoring your key IT systems, and supporting your business infrastructure

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Up or down? On or off?  Protected of not?  Are any or all of these daily questions and concerns that your business faces when it comes to your IT systems?

When your business is looking to compete in today’s fast paced and competitive market your customer interaction needs to shine above your competitors.  What happens though when your underlying infrastructure starts to fail?  What happens when that email with the order that’s going to boost your quarterly sales 10% doesn’t come through because your mail server has decided to shut itself down again at 06:34? What happens when your employees come in and they can’t log in because their network credentials can’t be verified?

Well put simply – it’s time and money wasted…..  Orders that are not received or are delayed due to an IT failure is not what your customers are concerned with.  Staff are having to be paid to twiddle their thumbs because their work can’t be done is wasted time and money, then they have to react to any potential customer complaints… leading to further unnecessary costs.

If only there was a way for your systems to be monitored so that as soon as an issue is detected it can be reacted to. *

At boxportable we provide proactive core system monitoring so that typically we can resolve issues before our clients even become aware of them.  The infrastructure that keeps your business up, running and online – your servers and router – to ensure you stay connected in today’s digital marketplace.

What We Monitor

placeitWe monitor a variety of critical items ensuring you systems remain healthy:

  • CPU Usage: Monitoring the current load and historical impact on your server’s processor
  • Hardware Health Status**: Where your server supports Dell OpenManage we will monitor a variety of the critical hardware components including the HDD and RAID health – allowing us to detect failing/failed drives and arrange replacements promptly keeping your data safe, Memory health, System BIOS and firmware ensuring its kept up to date, Temperatures, Voltages, Power usage/draw, Power supply status etc. A historical report for the system health is also available.
  • Drive Space Usage: Ensuring you don’t run out of space to store your critical business data.
  • Memory Usage: Monitors the current memory load ensuring your server doesn’t become the bottleneck in your network and that there is enough memory to handle the load placed upon the server.
  • OS Version: Reports the currently installed operating system of the server.
  • A/V Status: Checks that ensure your antivirus software and the database is on the latest version so that your server is kept safe and secure.
  • Firewall Status: Checks to ensure that a firewall is active so that only authorised communications to the server can occur.
  • Update Status: Ensuring all the latest security patches and fixes for your operating system have been applied keeping your systems secure from known vulnerabilities.
  • Routers and networking: To keep you online we also monitor your router to ensure it is up and running to keep you online, monitoring items such as Upload Speed, Download Speed, Firmware version, ATN, SNR and Uptime.

With a simple and easy to read overview we can view all hostat and monitored services with any issues highlighted immediately in either a warning or critical state allowing the issue to be diagnosed promptly and reducing any potential downtime before it occurs.

If you would like to learn more about our fully managed IT services, why not get in touch. We also offer cloud backup and antivirus solutions – perfect for keeping your organisations infrastructure fully protected.

* Targeted items are monitored at approx. 5 min intervals
** Where system is supported with Dell OpenManage

Improve Your PC Performance With a Solid-State Drive (SSD)

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There are many reasons why your computer may be running slowly, however when it comes to speeding things up we recommend one surefire way to give your computer an immediate performance boost.

Without a doubt the most effective way to speed up your PC is to replace the hard drive with a solid-state drive. Unlike a traditional hard drive, a solid-state drive (SSD) has no moving parts, and response times are lightning fast as a result (up to ten times faster than traditional drives).

Performance will be improved throughout your PC, with a noticeable improvement in Windows startup time (often cutting time from 60 seconds to less than 20). Accessing files and using software will also be much faster.

There are many other benefits, including:

  • Less chance of shock damage (such as if a laptop is dropped).
  • Longer lifespan, because with no moving parts there is less wear.
  • Energy saving, because less power is required.
  • For laptop users, the drive is lighter than a traditional hard drive.

If you’d like to give your PC a performance boost, the switch to a solid-state drive is straightforward:

  • We will advise the size of drive required, and the labour cost involved with making the switch.
  • Your existing hard drive will be cloned to the solid-state drive, meaning all of your programs and files will be exactly where you left them.

Price Guide

  • 240GB SSD, including supply and fit from £150.00 + VAT*.
  • 480GB SSD, including supply and fit from £184.00 + VAT*.
  • 1TB SSD, including supply and fit from £297.00 + VAT*.

* Assumes that work will be carried out in our workshop. Where an on-site visit is required we will advise any additional costs.

Free Windows 10 Upgrade – time is running out!

It’s almost 1 year since launch and if you are still running Windows 7 or especially Windows 8.1 – it’s probably time to upgrade to Windows 10. Better still its free to upgrade until 29/07/2016.  With over 350 million devices running Microsoft’s flagship operating system you’ll be in good company!  From July 30th it is expected Microsoft plan to charge around £89.00 for the once free upgrade – however insider sources hint that this deadline may be extended.

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Microsoft have worked hard on this latest release with a host of new features.

A More Personal and Natural Experience
Windows 10 adapts to people for a more personal experience.  Windows Hello lets them log in to their PC without a password – providing instant, more secure access to their Windows 10 devices through biometric authentication.

Windows 10 also lets people interact with their device via the traditional mouse and keyboard, or through more natural ways such as voice, pen or gesture.

Be More Productive
Windows 10 will help people get more done with less effort than ever before.  Microsoft Edge, the all-new browser designed to get things done online in new ways, offers built-in inking, sharing, and reading view.

Microsoft Edge offers quick results and content based on individual interests and preferences. Fast, streamlined and personal, Microsoft Edge empowers people to focus on just the content that matters to them and actively engage with the web.

With Microsoft Office, Windows 10 offers a consistent, touch-first experience across tablet and PC with new versions of Word, Excel, PowerPoint, OneNote and Outlook.

Designed from the ground up to run on Windows, Microsoft Office enables people to easily create and edit Word documents, annotate slides in real-time with inking features or easily present PowerPoint presentations, and create or update spreadsheets without a keyboard or mouse with new touch-first controls in Excel.

Work and Play the Way You Want Across Devices
Windows 10 offers a familiar and consistent experience across devices. Continuum enables devices to transform, enabling elegant transitions of a tablet into a PC, and back—and for a Windows phone to provide a rich desktop experience.

Xbox on Windows 10 brings the expansive Xbox Live gaming network to both Windows 10 PCs and tablets. People can communicate with their friends on Windows 10 PCs and Xbox One while playing any PC game, and share content using Game DVR.

People can also stream games directly from their Xbox One console to their Windows 10 tablets or PCs. Games developed for DirectX 12 in Windows 10 will see improvements in speed, efficiency and graphics capability.

 

For further information or to discuss how we can assist your business with the upgrade please contact us.

Important information – email account upgrades

Our hosting/email provider will be making some improvements to service over the next coming days. During this time you can continue to use your mailbox to send and receive emails. As part of the migration, you may be logged out of your mailbox. If this happens, just log in again or restart you favorite mail software.

As part of the upgrade all customers on Standard or Starter mailboxes will be upgraded to the new platform featuring (but not limited to):

  • The new platform is faster when searching for emails and content that is stored on the mail server. This helps you to work faster.
  • Improved SPAM and Virus filtering, both in and outbound.
  • All standard mailboxes will be upgraded to the new Mail Lite product, doubling the mailbox storage from 50MB to 100MB free of charge!
  • SMTP (outbound mail routing) is enabled on all email products as standard.
  • Connect to your mailbox using encrypted TLS protocol.

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If you experience any issues with your standard/free mail account please contact us or log a support ticket