A recently released Microsoft Security Update is causing widespread issues for clients using Microsoft Outlook 2013.
The November 10th 2015 Microsoft Update KB3097877 is causing Outlook to crash upon opening a certain type of HTML interactive email. The update is working correctly for Windows 10 users, but is causing issues for users who are still on Windows 7 and 8.
If you need help resolving this issue, you can log an IT Support request and a member of our team will get in touch to carry out the remedial work required to get Microsoft Outlook operating as normal again.
- Open Control Panel, then click Programs and Features.
- Click ‘View Installed updates’ in the left bar.
- Search through the list of recently installed updates for KB3097877.
- Right-click and select uninstall.
- Reboot your PC