Microsoft Outlook 2013 hangs at “Loading Profile…”

Graeme D Anderson

  1. Open regedit (Start > Run > type regedit and press ENTER)

  2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

  3. Right-click, select New > Key and name it Graphics

  4. Select the Graphics key you just created, right-click in the right panel and choose New > DWORD (32-bit) Value and name it DisableHardwareAcceleration.

  5. Double-click the new value and assign it a value of 1.

  6. Close regedit and try opening Outlook again.