Opening Hours Over The Festive Period

Graeme D Anderson

Our office will be closed on the following days over Christmas & New Year 2015:

  • Friday 25th December
  • Monday 28th December
  • Friday 1st January

If you require emergency assistance on the 25th, 28th or 1st, please contact support@boxportable.com or call our office number (01224) 914800. Any charges incurred on these days will be at our increased out of hours support rate, with more details of these costs available on our IT Support page.

We’re open for business as usual on all other days, our standard office hours are 8:30am until 5:30pm.

christmas

Outlook crashes after November 2015 Microsoft Update

Graeme D Anderson

Outlook-iconA recently released Microsoft Security Update is causing widespread issues for clients using Microsoft Outlook 2013.

The November 10th 2015 Microsoft Update KB3097877 is causing Outlook to crash upon opening a certain type of HTML interactive email. The update is working correctly for Windows 10 users, but is causing issues for users who are still on Windows 7 and 8.

To fix this issue we recommend removing Microsoft Update KB3097877.

If you need help resolving this issue, you can log an IT Support request and a member of our team will get in touch to carry out the remedial work required to get Microsoft Outlook operating as normal again.

To uninstall the update yourself, you can do so using the following instructions:

  • Open Control Panel, then click Programs and Features.
  • Click ‘View Installed updates’ in the left bar.
  • Search through the list of recently installed updates for KB3097877.
  • Right-click and select uninstall.
  • Reboot your PC

Upgrading to Microsoft Windows 10

Graeme D Anderson

With a little over a month left until the release of Windows 10, we’ll take a look at how the upgrade will impact you and your business IT infrastructure.

Everyone running Windows 7 or Windows 8 should get an invitation to install a free copy of Windows 10. For those running updated versions of Windows 7 SP1 or Windows 8.1, this will be much the same as the offer to upgrade from Windows 8.0 to Windows 8.1.

In other words, Windows Update will download the code in the background, and you will merely have to accept the offer to install it. The only limitation is that you have to install it within a year of Windows 10’s release.

If you are running Windows XP or Vista, then you will be able to buy a Windows 10 upgrade: watch out for Microsoft’s usual pre-orders and special offers.

How Will Windows 10 Benefit My Business

Using the latest version of any operating system is important, and helps maintain the safety and security of your data. You will also benefit from increased integration with Microsoft Office 365, and will provide a consistent user experience across all of your mobile, tablet and desktop devices.

From a productivity standpoint, Windows 10 offers multiple desktops and workspaces, so you can quickly move between tasks without having to minimize and close windows. You’ll also be able to use Cortana to quickly search and open programs using voice recognition.

Next Steps

While upgrading your home computer should not pose a significant problem, we would advise careful thought before committing to upgrading your office workstations and network to Windows 10. Compatibility with existing network infrastructure, such as printers and other third party devices and peripherals should of course be checked beforehand, as well as interfacing with any key back office systems such as accounting systems or bespoke software applications.

If you’d like our support in upgrading your business workstations or laptops to Windows 10, we would recommend an initial audit of your equipment, followed by some expert consultancy and advice from our IT Support team. We’ll take into account the hardware and network infrastructure on-site and offer our recommendation.

We can even manage the upgrade for you to ensure no issues arise and if any do be on hand immediately to troubleshoot and resolve. Windows 10 – do great things! – Contact us for more information.

How to open and use a shared mailbox in Outlook Web App (OWA)

Graeme D Anderson

When you access your Office 365 Outlook Web App http://outlook.office365.com (more commonly known as OWA) you will not have access to your shared mailbox folders by default and need to add these to your OWA profile.

To add the shared mailbox so it displays under your primary mailbox in Outlook Web App follow the below steps.

This method is recommended if you want to monitor the email from your primary mailbox and the shared mailbox at the same time. In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App.

– Sign in to your account in Outlook Web App.

– Right-click your primary mailbox in the left navigation pane, and then choose add shared folder. * Top tip – you may need to click on the ‘more’ button to expand your mailbox!

owa-add-shared

– In the add shared folder dialog box, type the name or email address of the shared mailbox, and then click add.

owa-add

The shared mailbox displays in your Folder list in Outlook Web App. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list.

– To remove it, right-click the shared mailbox, and then click delete.

 

To send email from the shared mailbox using Outlook Web App:

– Click new mail above the folder list. A new message form opens in the reading pane.

– Click the more options icon ( … ) and then select ‘Show From’. This option shows you that the people who receive the email message will see that it comes from the shared mailbox and not from your own email account. Simply type the address you wish the email to be sent as. NB you must have the ‘send as’ permission to be able to do this. If you do not please contact your Office 365 system administrator. The first time you enter the address Outlook Web App searches for that address. In the future, the name is cached so it resolves quickly.

– Complete the email and then send as normal.